SUPPORT
FREQUENTLY ASKED QUESTIONS
You can contact a support representative at any time.
TECHNICAL INQUIRIES
Technical support using the support form. We strive to respond within 24 hours for all technical complaints. Include details such as device, browser and operating system in addition to describing your problem.
If your device has a web browser like Chrome or Safari you're good to go! That means laptops, modern smartphones, tablets and even many dedicated e-readers like Kindle are supported.
Yes, our content is dynamic and will work on all common devices and platforms like iOS and Android smartphones, Windows, Mac and tablets.
Onzenn support is here to help! Get in touch with us via phone 1-888-824-0260 or email support@onzenn.com and describe your issue in as much detail as possible.
It could be many things, but first make sure you have Adobe Digital Editions installed. You can download it here. You can also contact technical support by filling in the contact form.
The best thing to do is contact our knowledgeable support team. Send them a description of your problem and you will get an answer as soon as possible - usually within 24 hours.
Most common updated browsers will work. We recommend: Google Chrome, Safari, Firefox, Opera or Internet Explorer, on a device running any of the following Operating Systems: Windows, Mac OS, iOS, Android, Windows Phone, and Linux
BILLING AND MEMBERSHIP
To cancel your account fill out the online cancellation form by Clicking Here or call our toll-free support number 1-888-824-0260.
Yes, and from anywhere in the world.
Write to requests@onzenn.com and we will try to add it for you.
Cancel any time, for any reason. It's very easy. Your account will remain open for the period that you have already paid for, but we will stop charging you immediately.
You can get a refund if:
i) You were subjected to fraud, had issues of a technical nature or if accidental billing occured.
ii) You may get a refund if Onzenn did not deliver the experience you thought it would.
To get more help, call 1-888-824-0260 for support. *Our Terms of Service outlines the full Refund Policy of Onzenn.
Status of your refund:
The processing of refunds takes less than a day. We will send a confirmation email to the address on file for your account, once completed. It takes approximately 3-7 days for the refund to reach your bank account. Call 1-888-824-0260 to reach our support representatives who can tell you everything you want to know about refunds.
i) You were subjected to fraud, had issues of a technical nature or if accidental billing occured.
ii) You may get a refund if Onzenn did not deliver the experience you thought it would.
To get more help, call 1-888-824-0260 for support. *Our Terms of Service outlines the full Refund Policy of Onzenn.
Status of your refund:
The processing of refunds takes less than a day. We will send a confirmation email to the address on file for your account, once completed. It takes approximately 3-7 days for the refund to reach your bank account. Call 1-888-824-0260 to reach our support representatives who can tell you everything you want to know about refunds.
If you've looked in the spam folder of your email as well, contact the Onzenn support staff 1-888-824-0260. The email will have been sent to the address we have on file for your account.
Onzenn support can resolve this issue. Call them and explain the situation. Remember to describe the issue in as much detail as possible.
HAVE QUESTIONS OR COMMENTS?
Contact our live representatives
1-888-824-0260
Onzenn
Tifton s.r.o.
Astlova 3205/1
SmÃchov, 150 00 Prague 5
Czech Republic
Corporate Registration #065 50 631
Copyright Onzenn 2020. All rights reserved.
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